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Version: 1.6

Troubleshooting

This document describes how to identify and resolve issues that might occur.

Missing source events​

Symptoms

You don't get event message on a given communication platform even though the event occurred in your 3rd party service.

Debugging steps

  • Enable debugging mode for a given plugin. Once enabled, check the Botkube logs. You can filter them by your plugin name. You should see information about downloading and starting your source. For example:

    INFO[2023-01-09T21:21:24+01:00] Starting Plugin Manager for all enabled plugins  component="Plugin Manager" enabledSources=botkube/cm-watcher
    INFO[2023-01-09T21:21:24+01:00] Downloading plugin.                           binPath=/tmp/plugins/botkube/source_v0.13.0_cm-watcher component="Plugin Manager" url="http://host.k3d.internal:3000/static/source_cm-watcher_darwin_amd64"
    INFO[2023-01-09T21:21:24+01:00] source plugin registered successfully.        binPath=/tmp/plugins/botkube/source_v0.13.0_cm-watcher component="Plugin Manager" plugin=botkube/cm-watcher version=v0.13.0
    INFO[2023-01-09T21:21:25+01:00] Start source streaming...                     pluginName=botkube/cm-watcher sources="[plugin-based]"

    If you don't see any of the above log messages:

    • Make sure that source.{group_name}.{plugin_name}.enabled property is set to true
    • Make sure that a given source configuration (sources.{group_name}) is bind to a given communication platform (bindings.sources: [{group_name}])

    If the source is not bound to any communication platform Botkube will not download and start such plugin. Even if it's enabled.

  • Make sure that your plugin didn't crash.

Missing executor response​

Symptoms

You run a given executor command in a chat window, but you don't get any response.

Debugging steps

  • Enable debugging mode for a given plugin. Once enabled, run a given executor command once again, and check the Botkube logs. You can filter them by your plugin name. You should see information about downloading and registering your executor. For example:

    INFO[2023-01-09T21:21:24+01:00] Starting Plugin Manager for all enabled plugins  component="Plugin Manager" enabledExecutors=botkube/echo
    INFO[2023-01-09T21:21:24+01:00] Downloading plugin.                           binPath=/tmp/plugins/botkube/executor_v0.13.0_echo component="Plugin Manager" url="http://host.k3d.internal:3000/static/executor_echo_darwin_amd64"
    INFO[2023-01-09T21:21:24+01:00] executor plugin registered successfully.      binPath=/tmp/plugins/botkube/executor_v0.13.0_echo component="Plugin Manager" plugin=botkube/echo version=v0.13.0

    If you don't see any of the above log messages:

    • Make sure that executors.{group_name}.{plugin_name}.enabled property is set to true
    • Make sure that a given executor configuration (executors.{group_name}) is bind to a given communication platform (bindings.executors: [{group_name}])

    If the executor is not bound to any communication platform Botkube will not download and start such plugin. Even if it's enabled.

  • Make sure that your plugin didn't crash.

Plugin process exited​

Symptoms

In Botkube logs, you see an error similar to:

ERRO[2023-01-09T21:21:25+01:00] plugin process exited                         error="exit status 1" path=/tmp/plugins/botkube/executor_v0.13.0_echo pid=71127 plugin=botkube/echo

Solution

It means that your plugin exited once it was started by Botkube plugin manager. To start your plugin again, you need to restart the Botkube core process, as crashed plugins aren't restarted automatically. This issue is tracked in botkube#878. You need to make sure that our plugin doesn't exit once it's started. You should return each error on Botkube plugin interface, instead of crashing your application. To see your plugin standard output set the debug for a given plugin.

Plugin not found error​

Symptoms

In Botkube logs, you see an error similar to:

2023/01/09 21:37:04 while starting plugins manager: not found source plugin called "cm-test" in "botkube" repository

Debugging steps

  • Make sure that a given repository is defined under plugins.repository.
  • Check that a given entry is defined in a given repository index file. You should find under entries a plugin with a given name, version and type (source or executor).

Botkube is killed by readiness probe while downloading plugins​

Symptoms

In environments with low internet bandwidth Botkube might get killed by the readiness probe before it finishes downloading all plugins. The solution to this problem is to increase the wait time of the readiness probe.

Solution

To increase the wait time of the readiness probe, you need to set the initialDelaySeconds property in values.yaml to a higher value. For example:

--set deployment.readinessProbe.initialDelaySeconds=180